Refund Policy

Refund Policy

At DIEBY, your satisfaction matters to us. Here's how returns and refunds work:

Return Window
You can request a return within 7 days of receiving your order.

Condition for Returns
Items must be unused, unwashed, and in original condition with tags attached.

Non-Returnable Items
Innerwear, customized items, and sale items are not eligible for return (edit this based on what applies to you).

How to Request a Return
Email us at westokmadkam871@gmail.com with your order number and reason for return. We'll guide you through the next steps.

Refund Process
Once we receive and inspect your returned item, your refund will be processed within 5–7 business days to your original payment method.

Damaged or Wrong Items
If you received a damaged or incorrect item, contact us within 48 hours of delivery at westokmadkam871@gmail.com with photos, and we'll resolve it quickly with a replacement or refund.

Shipping Costs
Return shipping costs are paid by the customer, unless the item was damaged or incorrect